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Customer Service

Customer service is the most important aspect of our business.  If there is anything we can do to make your shopping experience better for you, please do not hesitate to contact us.  If you are

 

1.  Needing to return an item, please see "Returns" at the bottom of our home page. 

 

2.  Wanting to use our designs in personal projects for sale, see "Terms And Conditions" at the bottom of our home page.

 

3. Wanting to know how to contact us via email or phone?  See "Contact Us" at the top of our home page

 

4.  Wanting to sign up for a wholesale account?  Click On "About Wholesale" under the "Wholesale" column at the bottom of the front page.  This will take you to the wholesale application.  Or you can contact Teresa@MyTreasuredKutz.Com directly and request the form.  Be sure to mail or scan and email a copy of your Resellers Tax Permit Number and a copy of your Business Licnese to us.  See "Contact Us".

5.  Wanting to make any positive or constructive criticism, please send your comments to:  Info@MyTreasuredKutz.Com

Other FAQ's

 1.  Do we collect sales tax?  Yes, we collect 9.8% in the state of Washington ONLY at this time.

2.  We accept for payment, only paypal at this time.  We are working on major credit cards and they should be allowed shortly.

3.  All orders must be placed online, we cannot accept paypal payments over the phone. 

4.  We are always looking for quality card designers and graphic designers.  If you feel you are qualified and would like to earn free products and be a part of our design or graphic team, please contact:  Mary Pfaff directly at:    mepfaff1@hotmail.com
 
5.  We also offer publication incentives.  If your project is published in on of the following magazines:
 
    CARDS - Cardmaker - Paper Crafts & Scrapbooking - Cardmaking & Papercrafting - Creating Keepsakes
 
We will allow you a $25.00 in store credit (must meet the conditions below), and if your project is on the cover of the magazine, we will allow you a $100.00 store credit (must meet the conditions below):
 
1.  You will need first contact us to get a preauthorizaion that the project meets the criteria for the store credits.
2.  When contacting us, please scan and email a color copy of the specific page that was published along with the name of the magazine, and page number in the publication that features your artwork.  You can also send a URL link (if the magazine is digital and carries no cost) of the specific page in the publication that features your artwork.
3.  There must be at least two of our die used in the project, and "My Treasured Kutz" must be listed in the supply list.
4.  The initial contact and publication artwork must be scanned and emailed to us within a 40 day period of the magazine issue.
5.  Limitied to one qualifying project per designer per magazine issue.
  

RETAIL CUSTOMER

If you are a retail customer, you can contact us at:

Sales@MyTreasuredKutz.Com

 

WHOLESALE/RESALE CUSTOMER

If you are a reseller, you can contact our wholesale division directly by emailing:

Sales@MyTreasuredKutz.Com

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